Shipping Policy

Store Name: CarolinaKmote

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

During holidays, promotional periods, or unusually high order volumes, processing may require additional time.

Processing time is separate from transit time.

Standard Shipping

CarolinaKmote offers free standard shipping on eligible orders.

Any applicable shipping fees, upgraded delivery options, or location-based charges will be shown during checkout before payment is completed.

Estimated Delivery

For eligible U.S. orders, estimated delivery is generally 2–3 business days after processing and dispatch.

Delivery times are estimates and are not guaranteed.

Actual delivery may be affected by:

• Destination.

• Carrier operations.

• Weather.

• Holidays.

• Delivery appointment requirements.

• Incorrect address information.

• Other events outside our reasonable control.

Furniture Delivery

Some furniture items may require special handling because of their size or weight.

Depending on the product and delivery provider, customers may be contacted to coordinate a delivery date or delivery window.

Unless specifically stated otherwise on the product page, standard delivery does not necessarily include:

• Furniture assembly.

• Removal of existing furniture.

• Installation.

• Disposal of packaging.

• Delivery beyond the carrier's normal service level.

Please review available delivery information before placing your order.

Tracking Information

When tracking is available, customers will receive shipment details after the order has been dispatched.

Tracking information may take additional time to update after the shipping label is created.

Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

If you discover an address error, contact us immediately at info@carolinakmote.com.

We cannot guarantee address changes after an order has entered fulfillment or has been transferred to the shipping carrier.

Delivery Inspection

We recommend inspecting the exterior packaging at delivery.

If you notice visible damage, take photographs before disposing of packaging materials.

After opening the shipment, inspect the furniture and contact us promptly if any part appears damaged, defective, missing, or incorrect.

Delayed Shipments

Shipping delays may occasionally occur because of weather, carrier disruptions, transportation conditions, high seasonal demand, or other circumstances outside our control.

If your shipment appears significantly delayed, contact our customer support team with your order number.

Lost or Missing Packages

If tracking indicates that a shipment was delivered but you cannot locate it:

1. Check the delivery area and nearby entrances.

2. Check with household members or building staff.

3. Review tracking information.

4. Contact the carrier if appropriate.

5. Contact CarolinaKmote if additional assistance is needed.

International Shipping

International shipping availability, costs, duties, and taxes may vary by destination.

Where international delivery is supported, available options and applicable charges will be displayed during checkout.

Customers may be responsible for customs duties, import taxes, or other destination-country charges unless stated otherwise.

Contact Us

For shipping assistance:

Email: info@carolinakmote.com
Phone: +1 (347) 525-1809
Address: 7924 NE 2nd Ave, Suite 102 & 103, Miami, FL 33138, United States