Privacy policy

Privacy Policy

Store Name: CarolinaKmote

CarolinaKmote respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, share, and protect information when you visit our website, purchase furniture, communicate with us, or otherwise use our services.

Information We Collect

Depending on how you interact with our store, we may collect:

Contact Information

This may include:

Name.
Email address.
Telephone number.
Billing address.
Shipping address.

Order Information

We may collect information relating to:

Furniture purchased.
Order numbers.
Order history.
Shipping information.
Delivery status.
Returns and refunds.

Payment Information

Payments are processed through supported payment providers.

We generally do not directly store complete payment card numbers or card security codes on our own systems.

Device and Website Information

We may automatically collect information such as:

IP address.
Browser type.
Device information.
Pages viewed.
Website interactions.
Referral information.

Customer Communications

We may retain messages, questions, feedback, photographs, and other information you provide when contacting customer service.

How We Use Information

We may use personal information to:

Process and fulfill orders.
Arrange shipping and delivery.
Provide tracking information.
Handle returns, exchanges, and refunds.
Respond to customer inquiries.
Prevent fraudulent or unauthorized transactions.
Improve our website and customer experience.
Maintain business records.
Meet legal, regulatory, accounting, or tax obligations.
Provide marketing communications where legally permitted and consistent with your preferences.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support:

Shopping cart functions.
Customer preferences.
Website performance.
Analytics.
Fraud prevention.
Advertising features where applicable.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Share Information

We may share necessary information with service providers that help us operate our business, including:

Shopify and ecommerce service providers.
Payment processors.
Shipping and logistics providers.
Website hosting providers.
Analytics providers.
Customer service platforms.
Fraud prevention services.

We may also disclose information when required by law, to enforce our rights, protect customers, address security concerns, or complete a legitimate business transaction.

California Privacy Rights

California residents may have certain rights under applicable privacy laws, including rights to request:

Access to certain personal information.
Correction of inaccurate information.
Deletion of certain personal information.
Information about certain disclosures.
Opt-out choices where legally applicable.

Some requests may be subject to exceptions permitted by law.

To submit a privacy request, contact us at info@carolinakmote.com.

We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Completing transactions.
Providing customer service.
Maintaining records.
Resolving disputes.
Preventing fraud.
Meeting legal obligations.

Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

Third-Party Services

Our website may contain links to or integrations with third-party services.

Those providers operate under their own terms and privacy policies. We encourage customers to review third-party privacy practices before providing information directly to those services.