Refund policy

Refund & Return Policy

Store Name: CarolinaKmote
Email: info@carolinakmote.com
Phone: +1 (347) 525-1809
Address: 7924 NE 2nd Ave, Suite 102 & 103, Miami, FL 33138, United States

Return Window

At CarolinaKmote, we want customers to feel confident when purchasing furniture for their homes. If you are not completely satisfied with an eligible item, you may request a return within 14 days of delivery.

To qualify for a return, the item must be unused, undamaged, unassembled where applicable, and in its original condition. Original packaging, protective materials, hardware, manuals, and accessories should be included whenever possible.

Items showing signs of use, damage caused after delivery, improper assembly, modification, staining, or excessive wear may not qualify for return.

How to Request a Return

To request a return, contact us at info@carolinakmote.com within 14 days of receiving your order.

Please include:

Your order number.
The product name.
The reason for the return.
Photographs if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions when applicable.

Please do not send furniture back before receiving return authorization.

Damaged or Defective Furniture

Please inspect your furniture as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly and provide photographs of:

The affected area.
The complete product.
The exterior packaging where relevant.
Shipping labels where applicable.

After reviewing the information, we may offer an appropriate solution such as replacement parts, a replacement item, or a refund.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If the return is caused by an error on our part or an eligible product arrives damaged or defective, we will provide appropriate assistance with the return or replacement process.

For discretionary returns, return shipping or transportation costs may be the customer's responsibility unless otherwise required by applicable law.

Because furniture can be large and heavy, customers should contact us before arranging any return shipment.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for the amount to appear, depending on your bank, card issuer, or payment provider.

Original shipping charges, where applicable, may not be refundable unless required by law or the return results from our error.

Exchanges

Exchanges are subject to product availability.

If you would like a different sofa, sectional, chair, bed, or other furniture item, contact our customer service team. In some cases, the original item may need to be returned before a replacement order can be arranged.